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FAQs

 FAQs

Are your products natural?

Yes, all our products are all natural. They are 100% vegan and have NO parabens, silicone, artificial fragrances, artificial colours, dyes, petroleum, glycerin or beeswax.
Since our products are all natural, and don’t contain harmful chemical preservatives, the colour and odour may change over time, but the products remain as effective.

What should I do if I have an allergic or negative reaction to sassy products?

Our plant-based products are made in small batches in GMP certified facilities. Our products have also been dermatologically tested safe by accredited labs. They have been used by us and our sassy sisters. We only make stuff we’d love to use. 

Though our products have no harmful chemicals, please read our ingredient list on the labels to check if you are allergic to any. Do a small patch skin test to see if you have any reactions. Always consult a doctor before using any new product or in case you have an allergic reaction.
Keep away from eyes, open wounds or irritated skin.

Do you test your products on animals?

No. We have a sassy lil pup named lady. We love our lil furry friends. 

Is it safe to use your products while I’m pregnant?

We always recommend consulting your doctor before using any new products when you’re pregnant or nursing.

Why does your lube and roll-on come in a PET bottle?

We’re a startup so minimum order quantities don’t allow us to use environment friendly packaging yet. But we’ve partnered with Stree Mukti Sanghatana's programme—Parisar Bhagini Vikas Sangh—a registered organisation targeting women waste pickers of Mumbai—to launch a Recycling Program. Read more on that here.

What is pH compatible lube and why do I need it?

The pH of our lube is between 3.8 and 4.5 which makes it a perfect fit for a healthy vaginal pH of 4.0. DTF protects your huha from itches, irritation, UTIs or vaginal infections. 

How do I know if it’s safe?

DTF is dermatologically tested safe by accredited labs. It is water based, making it safe to be used with condoms. 

It’s made in small batches with aloe, flax seeds and tea tree extracts that enhance the natural vaginal lubrication, reduce dryness and help avoid yeast infections. 

Our lube is pH balanced so no more nasty itches or irritation down there. DTF has no added artificial colours, flavours and fragrances that might cause irritation or infections. 

Is DTF fertility safe?

DTF is paraben-free and glycerin-free and also balances the pH of your vagina. It has no impact on your fertility.

How much lube should I apply at a time?

Lube makes sex more comfortable and adds that extra glide you need for a smooth ride. Mostly two pumps should be good but if you need more slide, don’t hesitate to add another one. You do you. 

Is DTF good for anal sex?

This lube is not for anal sex. 

What is the shelf-life of DTF?

18 months.

Why do I need Bush?

To nourish your skin and hair, down there and everywhere (much like a ‘champi’ on your head). Bush works perfectly to calm the redness post waxing or shaving too.

A light concoction of hemp, lavender, clary sage and chamomile oils and other nutrient-dense essential oils, helps relieve skin irritation and reduce dryness. Bonus: its heavenly, calming fragrance gives you spa-like feels. 

How do I know if it’s safe?

Bush is dermatologically tested safe by accredited labs and is an all natural blend of hemp oil and a bunch of other amazing oils. 

Where all can I use Bush?

On any hair you want to soften and any skin you want to smoothen.

What skin type is Bush great for?

Any and every. But much much needed for dry and rough skin and hair. Though our products have no harmful chemicals, please ensure you read our ingredient list to check if you are allergic to any. Do a small patch skin test to see if you have any reactions. Keep away from eyes, open wounds or irritated skin.

What is the shelf-life of Bush?

18 months.

How do I know if the soothing stick is effective?

Our all natural, plant-based soothing stick is infused with the healing powers of hemp oil and essential oils. With its anti-inflammatory properties, the magical hemp oil helps soothe pain. Depending on the intensity of pain, it takes about 10 minutes to kick in and start easing the pain. The oh-so-amazing floral fragrance calms the mood and will make time pass quickly.

Where all can the soothing stick be used?

Here, there and everywhere you feel period cramps, by that we mean your abdomen, thighs/legs or back. It also works wonders for headaches, neck aches, shoulder aches or any other moderate muscular pains too.

What is the shelf-life of Soothing Stick?

18 months.

When will my order arrive?

Our warehouse dispatches orders within 3 working days of the order being placed and we will share the tracking details with you. Please bear with us for unexpected delays due to COVID.

Can I change my shipping address after I have placed an order?

Sorry, that's currently not possible as we're a lean team. 

How do I cancel my order?

Once an order is placed and dispatched, it cannot be cancelled.

Can I return the product?

Due to the nature of the products, we are unable to accept returns. Products used for intimate purposes that are once opened are considered sold. We are always open to get feedback on your purchase experience though. 

What if I have received a damaged product?

We go above and beyond to ensure our products reach you in pristine condition. However, in the unlikely event of receiving a damaged product, please email us photos of the damaged product on people@thatsassything.com and we will work towards finding a resolution (in some cases, sending a complimentary product of the same value, after due diligence from our Quality Control team).

Who can see my products getting delivered to me?

After receiving feedback from some customers, we are going to be sending our outer boxes in unbranded packaging (effective March 18, 2021). More on that here.

What countries do you ship to?

We currently ship to India only but we have plans to take over the world.

How do I get to know about new products?

Insta or it didn’t happen!

I'm a blogger/brand interested in a partnership, who do I email?

We're always looking for new like-minded people and brands to partner with. Hit us up on people@thatsassything.com along with deets about your brand/collaboration.