Due to the nature of the products, we are unable to accept returns and exchanges. Products used for intimate purposes that are once delivered are considered sold. Sassy is always open to getting feedback on your purchase experience at people@thatsassything.com. We don't offer returns due to the nature of the products, unless the product arrives in a damaged or dysfunctional condition. We go above and beyond to ensure our products reach the consumers in pristine condition. However, in the unlikely event of receiving a damaged or dysfunctional product, please email photos of the damaged or dysfunctional product to people@thatsassything.com within 72 hours of receiving the product and Sassy will work towards finding a resolution. (In some cases, sending one complimentary product or in certain cases refunding the amount, after due diligence from the Quality Control team. In the event of a refund, it will be credited to the original mode of payment within 15 working days. The estimated delivery time for the replacement will be 7-15 working days.) Products on sale/discount once purchased by a customer cannot be returned to or refunded by That Sassy Thing.
Warranty
We offer a 120 day warranty period from the date of purchase. In the unlikely event of getting a defective/non-functioning massager, please reach out to us on people@thatsassything.com within 120 days of your purchase in order to claim your warranty. Please attach photos and videos of the problem with your massagers, along with the proof of purchase.
P.S.: You must be 21+ years of age to claim your warranty on the massagers. Read more here.
